Surveys, Feedback & Reviews
Gathering feedback from your audience can be one of the best ways to better understand how your business is experienced with others, what’s working and what needs to be improved.
Surveys help you ask specific questions, which if used right can also help generate you positive reviews which increase confidence and trust in your brand.
Your survey may be an integral part of your website browsing experience, eg prompted at the end of an order process or as a customer is getting ready to leave your site. Then again your survey may be stand-alone and you send invitations to fill it in via a mailing list, or even ask people visiting your premises to fill it in whilst waiting.
We help clients with the complete survey journey:
First to understand what are the right kind of questions to ask, then where to deliver the survey to their audience and most importantly to create the actual survey for them, finally to interpret and deliver the results.